Frequently Asked Questions
Everything you need to know about shopping with TOPTOY
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
Are your products ethically sourced?
Yes, TOPTOY is committed to sustainability. We work exclusively with certified factories that ensure fair wages and safe working conditions for all employees.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.