Returns & Exchanges
We want you to love your TOPTOY finds, but if a fit isn't right, we offer a seamless 30-day return policy for all unworn apparel and accessories. Simply ensure items are in their original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Log into your TOPTOY account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Place your items back into their original packaging or a secure mailer, ensuring all original tags and protective seals are intact.
Drop Off the Package
Attach the provided return label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our warehouse team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing